J4K Returns & Exchanges – Easy & Hassle-Free!
We want to make your return process as smooth as possible!
So, There is no need to email J4K— Just follow the steps below, and we will take care of the rest.
Wear And Tear On Goalkeeper Gloves.
Like ALL goalkeeper glove brands, J4K does not guarantee glove palms because wear and tear depends on many things outside our control, including playing on poor and or artificial surfaces, and how the gloves are looked after. Because of this, goalkeeper gloves cannot be returned for exchange or a refund unless they are unused and within the 30 days.
Our warehouse team is unable to discuss wear and tear or review emailed images. For a product to be considered for refund or exchange, the product must be returned to the J4K warehouse.
Returning Products
You can return your item to J4K within 30 days of purchase, as long as it hasn’t been personalised and is in its original condition & packaging. If the packaging is missing or damaged, J4K reserve the right not to consider exchange or refund. We also reserve the right to charge to replace damaged or missing packaging.
Please note: J4K does not offer free returns, and original postage costs are non-refundable for exchanges or refunds.
If requesting store credit, mention this in your cover note. Please allow 24 hours for the credit to be applied.
Returning Faulty Items
If you believe your product may have a fault, you may return it within 30 days of purchase for inspection. We cannot accept products after 30 days.
Customers must return the product(s) to J4K at their own cost in the first instance. Once the item(s) have been received and inspected, if J4K deems the product(s) to be faulty, J4K will reimburse the return postage cost.
Reimbursement is limited to the cost of a standard tracked and signed delivery service only, up to a maximum of £5.99 / $9.99. Any postage costs above this amount, or costs for upgraded delivery services, will not be covered.
If J4K finds that the product(s) are not faulty, and you would like them returned to you, you will need to cover the return postage cost.
Choose a reliable courier—J4K highly recommend a trackable service, as J4K cannot be responsible for lost or delayed returns in transit.
How to Return Your Product
✅ Include your return slip in the parcel.
✅ Or add a note with: Your Name & Order Number, Reason for return
✅ Ensure the product is in its original packaging, clean, dry and with no odour.
Please ensure the product is clean and dry before returning. If products are wet, dirty, or have an odour, this may delay the process or result in the warehouse team refusing to deal with your return.
Faulty product inspections are processed within 5-7 working days of receiving.
IMPORTANT: There is no need to email J4K for updates once you have confirmation we have received your return (This will not speed up the process)
J4K will contact you once we have assessed your return.
Returns Address
📍 UK & International Returns:
PK Marine: J4K
1 Perimeter Road,
Liverpool L33 3AY, UK
📦 Your return is your responsibility until it reaches us. J4K does not collect parcels from post offices or pickup locations.
Final Checklist Before Returning:
✔ Return within 30 days of purchase.
✔ Use a trackable service to ensure safe delivery.
✔ Package items securely to prevent damage.
✔ Clearly state refund, exchange or store credit request on your return note.
We appreciate your cooperation—it helps us process your return as quickly as possible!
